Shipping & General Policies

• Placing Orders
• Pricing
• Back Orders
• Special Orders
• Drop Shipment Orders
• Sales Tax
• Cutting Services
• Account and Payment Method
• Net Accounts
• Invoices
• Returns
• Returned Checks
• Changes in Your Business
• Our Truck Delivery Services
• Motor Freight (LTL) Delivery Services
• UPS Delivery Services
• Rate and Summary Schedule

PLACING ORDERS

We accept orders by phone, fax, and email. Our sales staff is available from 8:00 am to 5:00 pm Monday through Friday. Orders may also be picked up at our sales counter during regular business hours. We are located at 2435 Reliance Avenue, Apex, North Carolina, 27539. Tours of our warehouse and facilities are also available upon request.

If you are unable to call us during business hours, we have an answering machine for your convenience for after-hour requests. A sales associate will return your call when we reopen the next business day.

Please place your orders by the following time:

Our Truck Orders - 5:00 pm
UPS (Same day ship) - 3:00 pm
Motor Freight-LTL (Next business day) - 12:00 noon

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PRICING

All prices are FOB at the point of origination unless otherwise stipulated in the terms of sale. Prices are subject to change without notice. Upon your request, we will be pleased to confirm pricing with you before ordering. We strive to keep our prices current, competitive, and responsive to our customers.

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BACK ORDERS

We maintain a large inventory on-site of the products you need to build and maintain signage. If we do not have an item that is part of our standard inventory, we will be pleased to place this item on a back order list. We will notify you when we receive our stock and arrange delivery to you. Known out-of-stock items cannot be used to build free delivery minimums.

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SPECIAL ORDERS

Special order items are items that are not part of our standard on-site inventory. We can arrange to have special order items shipped directly to you or to our warehouse for you depending on the type of product. In most cases, freight charges will apply. Please ask our sales associate for details. All special orders require full payment in advance of our placing the special order for you. Please note special order items are non-returnable and non-refundable.

Please see Rate and Summary Schedule below for more information.

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DROP SHIPMENT ORDERS

Drop shipment orders are items that are not in our on-site inventory and can be shipped directly from our vendor to you. In most cases, freight charges will apply. The minimum purchase for a drop ship order is $25.00. If the drop ship order is less than $25.00, a minimum service fee of $10.00 will apply. All drop shipment orders require full payment in advance before placing the order for you. Please note drop shipment items are non-returnable and non-refundable. Please ask our sales associate for details.

Please see Rate and Summary Schedule below for more information.

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SALES TAX

All North Carolina customers are subject to 7% sales tax (or prevailing tax by state/county/local business location). Customers that have a North Carolina Tax Exemption certificate (for the purpose of resale) must provide a copy of the exemption form signed by the appropriate authorized person in your business prior to placing an order. All sales taxes that we collect are forwarded directly to the North Carolina Department of Revenue; therefore, we do not refund sales tax once your order has shipped. It is your responsibility to provide the proper documentation prior to ordering. Items for business use, such as plotters and software, are taxed at the time of sale. Tell us of any special tax exemptions that your company or organization may have prior to ordering.

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CUTTING SERVICES

SPECIAL NOTES REGARDING CUTTING SERVICES

Cut orders cannot be returned or changed after the cut has been made without incurring additional charges. Please review and confirm cut instructions with our sales associate at the time of your order. We will be pleased to cut orders in advance of pickup for established net accounts or credit card transactions. All orders not picked up will be charged for materials and services. For our truck orders, place your cut orders by 3:00 pm the day before delivery. Express cuts are available at an additional cost. See page 4 for additional cutting details and order cut off times.

Please see Rate and Summary Schedule below for more information.

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ACCOUNT AND PAYMENT METHOD

Please tell us the form of payment you wish to use when you place your order. We accept VISA and MasterCard in advance, or cash or money order upon delivery. If your company does not have a COD account with us, we will be pleased to work with you to set your company up as a customer. Account and payment information must be established before delivery can be made. Once we have verified payment information, most orders can be shipped within 24 hours. All checks, including company checks, must have the signer’s NC Driver’s license written and verified on the check, or on file in our office. We do not accept out-of-state checks without prior approval from management.

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NET ACCOUNTS

For established customers, we offer an opportunity to request Net 30 credit terms. A completed Credit Application with at least three business credit references will be required. Please allow at least 10 business days for processing of your application and verifying credit references. Once you have been approved, each invoice payment is due within 30 days of the invoice date. Overdue accounts will be assessed a 2% finance charge per invoice, per month, for a maximum of 24% per year. If a credit customer requests to have their Net 30 balance be transferred to a credit card or debit card, a 2% service fee will apply. A credit customer may pay for an order on delivery with no service fee as long as their net account is current and the account is in good standing. When paying on your account, please include your account number on your check and please list the invoices you are paying. This will help insure proper credit to your account.

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INVOICES

A copy of your invoice will be delivered with your order. Please check your delivery against your invoice to verify product and pricing. Discrepancies must be noted at the time of delivery. Please keep your invoice copies for your records. Net accounts will receive a statement each month to assist you in reconciling your account. If you need a copy of a past invoice, please contact us. A charge may be applied for copies of invoices that require researching such as copies needed for tax accounting, tax reviews, legal requirements, etc.

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RETURNS

Any product or pricing discrepancies must be reported within 24 hours of delivery. Please contact your sales associate if you need to return a product or would like to make an exchange. All returns must be approved in advance. The following items cannot be returned once they have been delivered: Printable media, inks & ink cartridges, cut vinyl, cut sheet goods, plotter blades, printer parts, plotter parts, all electrical goods including lamps, and non-defective transformers and ballasts. There will be a 15% Restocking Fee for all returned material. We do not accept returns after 30 days.

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RETURNED CHECKS

There is a $25.00 fee for all returned checks. We ask that all returned checks be replaced with cash or certified funds within five (5) business days of the return date. Any returned checks that are not cleared within 10 business days are sent to the District Attorney’s office for collection.

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CHANGES IN YOUR BUSINESS

Please notify us when a change occurs in your business. This includes address, phone or fax numbers, and any change in ownership. We will need to update your account information.

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DELIVERY SERVICES

OUR TRUCK

Southeastern Sign Supply offers free delivery on many orders. Please ask our staff about delivery areas and free delivery minimums for your area. In the interest of conserving fuel, we may elect to send your order via UPS or FedEx depending on the total delivery demand for that day. Your order will be shipped with no additional delivery fees as long as you meet the minimum delivery order for your area. We will make an effort to contact you so you will be aware that a parcel service provider is being used. Most parcel service providers will deliver the next business day to the same areas as our trucks, however, we cannot guarantee next day delivery for regular ground packages.

Please see Rate and Summary Schedule below for more information.

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MOTOR FREIGHT (LTL)

Motor freight charges will vary based on the location of your business, location of loading docks, and street access. Higher rates apply to residential deliveries and when a truck lift gate is required. All motor freight is FOB from our location. The receiver is responsible for settling any freight damages or losses with the motor freight carrier directly. A skid charge will be applied to your motor freight order. Please ask our sales staff for estimates of skid and motor freight costs. We have agreements with several quality motor freight carriers and will be pleased to recommend one for you, or we will work with the carrier of your choice that serves your area.

Please see Rate and Summary Schedule below for more information.

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UPS

Please see Rate and Summary Schedule below for more information.

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RATE & SUMMARY SCHEDULE

Cutting Services

Delivery Services

Freight Charges

Special Orders/Drop Ships

Sample of Free Delivery Minimums Via Our Truck
Call for Specifics to Your Area

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